Policies
Refund and Cancellation Policy
Last updated October 10, 2026
This page covers the $5.00 custom song request. It does not cover free downloads from the public library, because those downloads are not a purchase.
Light Show Labs has not adopted a blanket no-refund rule, and it also does not promise a refund in every situation.
Before you pay
You can leave the request unpaid. An unpaid request can be cancelled without a refund because no money has been verified. Submitting the form, or tapping "I've sent this payment," does not by itself mean a refund is owed.
After payment is verified
If you need to cancel, contact Light Show Labs and include your request reference. If work has not started and the payment provider can still return the money, a refund of the $5.00 fee will be considered.
Once custom work has started, a refund may be declined. That decision is made for the specific request, not by an automatic website button.
Open decisions. These points are not final. If you need a definite answer before you pay, ask first.
- How many days a customer has to cancel after payment if work has not started.
- Whether any portion of the fee is returned after work has started.
Replace this note in src/app/refunds/page.tsx when you decide. Do not leave customers guessing after you start accepting payment.
How a refund is sent
If a refund is issued, it is returned through the original payment method when that service allows it. Recording a request as Refunded in this website does not move the money. The payment service has to process the return. Provider fees, if any, are controlled by that service.
Your legal rights
Depending on where you live, you may have consumer rights that cannot be waived, including rights to cancel certain purchases or to receive a remedy when a service is not provided. Nothing on this page limits those rights.
Questions go through the contact page. Include the request reference.